Description

Communication should be good. A good communication motivates, triggers and drives to action for a change. It provokes ripples in the minds of the listener. A bad communication generates errors, omissions, mistakes, accidents, misunderstanding, loss of time and opportunities. Francis Lobo in “Effects of Communication” highlights the positive and the negative effects of communication.

Francis Lobo graduated in Mechanical engineering from the University of Poona. He has over 45 years of industry & business experience as a planning engineer, company | J executive, in-company counsellor, company ” T director, consultant, trainer & C.E.O. and

———J jjas rendered consultancy & training

services to a large number of companies in the private & public sectors . He owns a consulting company, Francis Lobo & Associates. He is Life Fellow of Indian Institution of Industrial Engineering.

He has authored the following books:

Getting Things Done – Strategies for Success, Strategies <6 Techniques for Successful Selling – The Sales Mission, Gaining Advantage through Manufacturing, Sales & Distribution Management.

CONTENTS

1. COMMUNICATION IS WORK

2. COMMUNICATION IS A MOTIVATOR

3. COMMUNICATION IS THE TRIGGER FOR ACTION

4. COMMUNICATION IS THE DRIVER OF ACTIVITIES

5. COMMUNICATION AS THE DRIVER OF CHANGE

6. SUMMARY

7. ACTION RECOMMENDATIONS

chapter 2

the consequences of poor, wrong and evil communication

1. WHAT IS A COMMUNICATION FAILURE?

2. THE COMMUNICATION ENVIRONMENT

3. THE INTERCONNECTION BETWEEN PROBLEMS AND COMMUNICATION

4. THE ROLE OF THE EDUCATED

5. SUMMARY

6. ACTION RECOMMENDATIONS

chapter 3

the effects of uncontrollable reactions

1. ATTITUDE AND CULTURE

2. SPONTANEOUS REACTIONS

3. SELF CONTROL

4. SUMMARY

5. ACTION RECOMMENDATIONS

chapter 4

problems — errors, omissions, mistakes,

accidents & misunderstandings

1. PROBLEMS ARE BORN IN THE MIND

2. ERROR

3. OMISSIONS

4. MISTAKES

5. ACCIDENTS
6. MISUNDERSTANDINGS

7. SUMMARY

8. ACTION RECOMMENDATIONS

chapter 5

losses — lost time, lost business, lost

opportunities

1. FAILURE

2. LOSSES

3. LOST TIM

4. LOST BUSINESS

5. LOST OPPORTUNITIES

6. SUMMARY

7. ACTION RECOMMENDATIONS

chapter 6

enhancing & enriching the content

1. WHAT YOU WANT TO COMMUNICATE

6. ACTION RECOMMENDATIONS

chapter 7

crafting the form

1. PERIODS OF UNCERTAINTY

2. HANDLING DISCONTENT
3. COMING TO GRIPS WITH THE CAUSE
4. OBSERVING THE RITUAL
5. SUMMARY

6. ACTION RECOMMENDATIONS

chapter 8

the public platform

1. THE CHARACTERISTICS OF A PUBLIC SPEECH

2. THE VALUE OF THE PUBLIC PLATFORM

3. THE STEPS IN A PUBLIC SPEECH
4. THE OPENING
5. THE BODY OF THE TALK
6. THE CLOSING

7. THE CHECKLIST FOR EFFECTIVENESS ON THE

PUBLIC PLATFORM

8. SUMMARY

bibliography
index